Why Live Chat based Support is Important
Live Chat is 100x faster than any other digital service channel.
90% of customers said the “Live Chat” button gives the confidence that they can get help if they need it.
Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.
Collect Voice of Customer data that helps their thoughts, opinions and behavior
Live Chat is more than 50% cheaper than handling phone calls
How it works
Empower your support strategy with the trusted partner in the market. We’re a customer focused bunch with the people and processes to support your customers well. We will provide the awesome first line support your customers deserve.
We do on-boarding planning with you
We go through product & service training with you and train our team
Required system access is granted to do the job, with strict monitoring in place
We are available for chat support on your website 24x7
All interactions are ticketed and assigned to appropriate teams
Dedicated Account Manager will ensure you are getting the best service possible, and meet you every month to share the performance reporting & improvement plans if any
We know how important your customers and data is. We take data security very seriously and have practices to protect your asset. We are audited by external party to ensure the environment is secure