24x7 product and process support by Real People 

Why Live Chat based Support is Important

Live Chat is 100x faster than any other digital service channel.

90% of customers said the “Live Chat” button gives the confidence that they can get help if they need it.

Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.

Collect Voice of Customer data that helps their thoughts, opinions and behavior

Live Chat is more than 50% cheaper than handling phone calls

How it works

Empower your support strategy with the trusted partner in the market. We’re a customer focused bunch with the people and processes to support your customers well. We will provide the awesome first line support your customers deserve.
Planning
We do on-boarding planning with you
Training
We go through product & service training with you and train our team
Setup
Required system access is granted to do the job, with strict monitoring in place
Live Chat
We are available for chat support on your website 24x7
Ticketing
All interactions are ticketed and assigned to appropriate teams

Dedicated Account Manager will ensure you are getting the best service possible, and meet you every month to share the performance reporting & improvement plans if any 

We know how important your customers and data is. We take data security very seriously and have practices to protect your asset. We are audited by external party to ensure the environment is secure 

Affordable L1 Support Desk Plan

Starting $999 monthly for awesome customer experience and quick resolution

Contact Us

ENQUIRE NOW

© 2018 Chatmate Limited.

Get in Touch

info@thechatmate.com

New Zealand Office

Phone# +64 22 111 0002

35 George Street, Kingsland, Auckland

US Office

Phone#  (916) 825-2267

875 Laurel Drive, Roseville CA

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