Affordable Plans

That grow with your business

All plans supported by real people 24x7

BASIC

Solo business with a website who wants to be online 24/7

$179/month

Upto 90 chats a month 

 

Additional Chat $1.50

Average 5 Minutes Chat

Real People

24x7/365 Days

Free Setup

Your Branded Chat Window

Free Live Chat Plugin

Enquirers Shared on Email

Monthly Performance Report

Six Monthly Renewal

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Standard Knowledge Base

Chat & Email Support

MOST POPULAR

REGULAR

Business trying to get maximum value from their website

$299/month

Upto 180 chats a month 

 

Additional Chat $1.00

Average 5 Minutes Chat

Real People

24x7/365 Days

Free Setup

Your Branded Chat Window

Free Live Chat Plugin

Enquirers Shared on Email

Monthly Performance Report

Six Monthly Renewal

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Tailored Design & Greetings

Tailored Knowledge Base

Specialised Training

Monthly Knowledge Base Review

Chat, Email & Phone Support

GROWTH

Growing business with focus on digital experience & lead conversion

$499/month

Upto 400 chats a month

 

Additional Chat $1.00

Average 5 Minutes Chat

Real People

24x7/365 Days

Free Setup

Your Branded Chat Window

Free Live Chat Plugin

Enquirers shared on email

Monthly Performance Report

Six Monthly Renewal

Tailored Design & Greetings

Tailored Knowledge Base

Specialised Training

Monthly Knowledge Base Review

Chat, Email & Phone Support

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Integration to CRM or Booking Systems

ENTERPRISE

Level 1 or Sales support for enterprises

Custom Pricing

Unlimited Conversations

 

Multichannel Solution

Chatbots & Real People

Bespoke Integrations

Tailored CX Design

Tailored Knowledge Base

Specialised Service training

System Access & Updates 

Dedicated Project Team

Minimum 1 Year Contract

 

Learn More

Coming Soon

A mobile app to give you better control and access to your chat data. You can assign tickets to different location and teams instantaneously from anywhere, and anytime.

 

Available with Growth plan and above.

Frequently Asked Questions

When does the Billing starts?

Billing only starts once the Chatmate Live Chat is available on your website. We do not ask for credit card information during the sign-up process, it is only asked when we have verified all the information you provided us, and chat is all ready to go.

Are there contracts or commitments?

You are billed monthly based on the plan selected, with a minimum commitment of 6 months. This reflects the setup effort that is included in the plan. Enterprise plan has one year contract due to the level of commitment and support required from our's as well as your side.  

What are my Payment options?

Online payment methods include bank transfer, major credit cards or bank direct debits. We offer a 10% discount for annual advance payments. You can talk to us to organise this. For monthly payment options, your bank account or credit card is debited at the time monthly invoice is sent to you. The charges are for the month in advance.

What if I have special needs?

Sure, please chat with us or email us at info@thechatmate.com. We can do a custom pricing based on your needs.

© 2018 Chatmate Limited.

Get in Touch

info@thechatmate.com

New Zealand Office

Phone# +64 22 111 0002

35 George Street, Kingsland, Auckland

US Office

Phone#  (916) 825-2267

875 Laurel Drive, Roseville CA

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