July 5, 2019

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Why do we need to integrate chatbots to our business website?

The answer is very simple — Your customers do not want a loopy process to get answers to their simple questions. They do not want to search for a specific App and then search within the App or even brow...

May 27, 2019

Chatbots Have The Power To Impact And Transform The Hotel Industry.

Chatbots are the topic of discussion in every hotel conferences and hospitality articles. This is because of all what it can accomplish for the industry. Listing it out, chatbots can -

1. Completely rede...

May 14, 2019

At a time when every business was spending tons of money on their customer support department. Then the idea of chatbot popped out. The industry-leaders could not believe, how a small box with a very simple algorithm placed on a website could better their product suppo...

April 12, 2019

Don’t keep your customers waiting!

You want to know why? ​

According to​ Sprout Social Index Report

If you keep your Customers waiting 36% will shame you publicly, and 1 in 3 will switch to a Competitor.

Unfortunately, businesses keep their customers waiting as they use tr...

April 3, 2019

Traditional Customer Support Vs Live Chat Customer Support

 What option would you prefer?

Obviously, Live Chat!

With Live Chat you can get all the information you need to handle a case and resolve it in one touch. Your customer support cases don’t have to be dragged over...

March 18, 2019

Currently, live chat is becoming very popular, and most people prefer to communicate through it because of its easy usage and simplicity.

Surprisingly, most businesses still rely on phone calls to meet their clients’ needs and solve problems. If a client is facing an is...

March 4, 2019

Customer support agents are expected to handle more than one inquiry at a time. But is it possible on a phone line?

Well, the answer is No!

So, why don’t you cut the cord and get the phones off the desks?

Well, with live chat software you can handle several inquiry cases...

May 10, 2018

Every small and medium business face issues, many times attributed to sudden growth and sometimes due to lack of processes. Are you facing issues you suspect technology can resolve, but not sure where to start? We compiled a list of simple but highly effective tools yo...

April 15, 2018

As they say 'Sometimes it's the journey that teaches you a lot about your destination.'

In first two months of launching ChatMate we on-boarded 20 businesses from all different industries. We and our clients learned quickly that being available on the website open door...

March 12, 2018

63% of the users are more likely to return to a website that offers live chat as opposed to one that doesn’t. In this post we look at reasons why your hotel should be thinking about live chat.

1. Get more direct bookings

You’ve got them on your website. Live chat is a gr...

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